Legal Operations Management - ELM client success story in Healthcare industry

ELM Testimonial – Global HealthCare Provider

The company selected Questel’s Ascent ELM enterprise legal management software

With evolving goals to meet, this healthcare leader initiated a global transformation project in their legal department. Their goal was to create and enhance legal department operational effectiveness and efficiency. They faced challenges due to remotely located offices, lack of automated processes, and lack of provider support. The company ultimately selected Questel’s Ascent ELM, Enterprise Legal Management software to meet their goals and realized:

• Contribution to a 10% annual reduction in legal expenses
• More effective AFA agreements by leveraging Ascent ELM’s “Portal Analytics”
• Efficiency improvements in processing and tracking invoice appeals via Ascent ELM’s automated appeals functionality
• A flexible legal platform upon which to support future innovation

The Director of Legal Operations observed, “We can pay for any system to do many of the things that Questel does, but what we really want to do is not spend our time talking about problems or negotiating about enhancements or upgrades. We just want to focus the conversation on what’s next. How do we do that next thing? How do we accomplish that next challenge? That’s where Questel stood apart from the competition”

Director of Legal Operations