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- About Questel
- Learn & Support
- Learn and support
- Resource HubAccess value added content to support your IP strategy
- Webinars & EventsAre you interested in attending one of our online or onsite event?
- Product TrainingsCustomer success is our priority. Increase your skills in the use of Questel’s software
- Product NewsA platform dedicated to software and platforms news and evolutions
- Best-in-class Customer ExperienceOur goal is to exceed our clients' expectations and share best practices
- IP TrainingIncrease the IP-IQ of your entire organization with engaging IP training programs
- Resource Hub
- Newsletter subscriptionSign up for our quarterly patent and trademark newsletters and set your email preferences below.
- Newsletter subscription
- About Questel
How We Ensure a Superior Customer Experience for Our Clients
With specialist teams dedicated to onboarding, Questel delivers an efficient, streamlined, and personalized experience for every client. Whether you're transitioning from another IP service or management system provider or an internal process or tool, our friendly and experienced onboarding team will expertly guide you through the process while minimizing disruption to your people and portfolio.
As part of our welcome process, we provide clients with a welcome pack, new client checklist, and a dedicated point of contact for the project and client team.
Solutions are deployed via a kick-off call, along with a project checklist, agreed processes, and access to our IP Services Portal (or other relevant tool) with training.
If we’re onboarding IP data as part of our solution, we will validate records, check discrepancies, and map the data before onboarding it into our systems.
If you’re onboarding to one of our IP Management Systems, Business Intelligence Software, or Clearance & Watch Platforms, we'll work with you to understand your goals and needs, so we can configure the technology or provide training as required.
We execute and sustain client relationships via a continuous feedback loop and ongoing alignment of working procedures. We audit our service delivery and processes at key stages, including on completion of your first project/ invoice.
Questel fosters a customer-centric culture that prioritizes the needs, preferences, and expectations of our clients and supports them at every step of the process.
Our quality management procedures ensure the exceptional delivery of services by our customer success managers, IP professionals, and administrative teams.
We provide our wide range of IP support services via a single contact point, with instructions and invoices managed through our secure IP portal for maximum control and transparency.
We make onboarding quick and simple by assigning a dedicated project coordinator.
Standardized processes and procedures ensure customers receive consistent experiences with services and products across all touchpoints.
Feedback is actively collected and consistently reviewed for continuous improvement of products, services, and processes.
Our team of industry veterans applies experience, expertise, and technology to analyze your current needs, identifying opportunities to improve efficiency and reduce costs.
Any client issues are centralized, resolved in a timely and consistent manner, and communicated across all Questel product and service teams.